Questions about a booking, a payment, your account, or becoming a verified scholar — one inbox handles it all.
For anything urgent — a scholar no-show mid-ceremony, a failed payment, or an account security concern — email us and mark your subject line URGENT.
Reschedule, cancel, or troubleshoot a consultation or ceremony booking.
Payment failures, refund status, or invoice requests.
Update your details, or request account/data deletion.
Document verification, credential questions, payout setup.
Please include your registered mobile number or email, and your booking ID (if applicable), so we can help faster.
Compose emailYou'll receive a full 100% refund of the service price. Report it from your Booking Details screen for immediate support intervention, or email us and we'll process it right away.
Approved refunds are credited to your original payment method (card, UPI, net banking or wallet) within 5–7 business days. See our full Cancellation & Refund Policy.
Yes — up until 12 hours before the service start time. Rescheduling is automatically disabled inside that 12-hour window.
Download the Scholar App and submit your government ID, credentials and a selfie for verification. Our admin team reviews every application before your profile goes live.
Email support@divinifyy.com requesting account deletion. We permanently scrub or anonymise your personal records within 30 days.
No bots, no ticket mazes — just a real reply from the Divinifyy support team.